Frequently Asked Questions
Our services
What does NJ Case Management do?
NJ Case Management is a specialist provider of Complex Case Management, Rehabilitation Coordination, Expert Witness Services, Court of Protection support, Mental Capacity Act (MCA) Assessments, and Deprivation of Liberty Safeguards (DoLS) Assessments. We deliver person-centred services that promote recovery, independence, and quality of life.
Is NJ Case Management recognised within the industry?
Yes. NJ Case Management is proud to have been named a Finalist at the CMSUK Case Management Awards 2025, recognising our commitment to excellence, innovation, and high-quality case management services. This achievement reflects the dedication of our team and our ongoing focus on delivering exceptional outcomes for the individuals and families we support.
Why choose NJ Case Management?
At NJ Case Management, we combine clinical expertise with a genuinely person-centred approach. Our experienced professionals work collaboratively with clients, families, healthcare providers, legal representatives, and commissioners to deliver tailored, evidence-based solutions that promote independence, dignity, and the best possible outcomes.
What services do you provide?
• Complex Case Management • Rehabilitation Coordination • Expert Witness Services • Court of Protection (COP) Support • Mental Capacity Assessments • Best Interests Assessments • Deprivation of Liberty Safeguards (DoLS) Assessments • Clinical Care Coordination • Independent Case Reviews
What is Case Management?
Case Management is a collaborative process that coordinates all aspects of a person's care, rehabilitation, and support following serious injury or illness. Our Case Managers work closely with clients, families, healthcare professionals, commissioners, and legal representatives to ensure coordinated, outcome-focused support.
What is Rehabilitation Coordination?
Rehabilitation Coordination brings together therapists, healthcare professionals, care providers, and community services to ensure rehabilitation is delivered effectively and in line with agreed goals.
What makes NJ Case Management different?
We combine clinical expertise with a genuinely person-centred approach, ensuring every client receives tailored support that reflects their goals, circumstances, and aspirations. We believe effective case management is built on collaboration, professionalism, and compassion.
What values guide your work?
Our work is centred around dignity, respect, independence, collaboration, and clinical excellence. Every decision we make is focused on achieving the best possible outcomes for the individuals and families we support.
Who We Support
Who are your clients?
We support adults and children living with complex physical, neurological, cognitive, and psychological conditions, including acquired brain injury, traumatic brain injury, spinal cord injury, stroke, cerebral palsy, learning disabilities, autism spectrum conditions, progressive neurological conditions, amputations, multiple trauma, and complex mental health needs.
Is your team experienced?
Yes. Our multidisciplinary team brings extensive experience across healthcare, rehabilitation, mental capacity, safeguarding, and complex case management. We work with individuals who have a wide range of complex health conditions and support needs.
Are your services personalised?
Absolutely. Every client is unique, which is why no two care plans are the same. We tailor our services to each individual's needs, goals, preferences, and changing circumstances.
How do you work with families?
Families are an integral part of the rehabilitation journey. We work collaboratively with relatives, carers, and support networks, ensuring they are informed, involved, and supported throughout the process.
Do you work with other professionals?
Yes. We work closely with healthcare providers, therapists, social workers, commissioners, legal professionals, insurers, deputies, education providers, and care teams to ensure coordinated, person-centred support.
Do you support clients with long-term conditions?
Yes. We support individuals with both short-term rehabilitation needs and long-term or lifelong complex conditions, adapting our services as needs evolve over time.
How is quality maintained?
We are committed to delivering safe, evidence-based, and person-centred services through robust clinical governance, continuous professional development, reflective practice, and ongoing quality assurance.
Why do families choose NJ Case Management?
Families choose NJ Case Management because we provide clear communication, compassionate support, and a personalised approach. We take the time to understand each individual's circumstances, working collaboratively to help people achieve the best possible quality of life while supporting those around them.
Assessments & Legal Services
What is a Mental Capacity Assessment?
A Mental Capacity Assessment determines whether an individual can make a specific decision at a specific time in accordance with the Mental Capacity Act 2005.
What is a DoLS Assessment?
A Deprivation of Liberty Safeguards (DoLS) assessment determines whether restrictions placed upon an individual who lacks mental capacity are lawful, necessary, and proportionate.
What is the Mental Capacity Act (MCA)?
The Mental Capacity Act 2005 provides the legal framework for supporting individuals who may lack capacity while protecting their rights and ensuring decisions are made in their best interests.
What is the Court of Protection?
The Court of Protection makes decisions for people who lack mental capacity regarding health, welfare, residence, care, and financial matters.
Do you provide Expert Witness services?
Yes. Our experienced professionals prepare independent, evidence-based reports and provide expert opinion across complex health, rehabilitation, capacity, and care matters.
Referrals & Contact
Who can refer to NJ Case Management?
We accept referrals from NHS Trusts, Integrated Care Boards (ICBs), Local Authorities, solicitors, deputies, insurers, rehabilitation providers, private clients, and family members.
Where do you provide services?
We provide services throughout England in homes, hospitals, rehabilitation units, residential settings, community environments, and virtually where appropriate.
What happens after I make a referral?
Once we receive your enquiry, a member of our team will discuss your requirements, identify the most appropriate specialist, and guide you through the next steps of the referral process.
Can services begin quickly?
We understand that timely intervention is often essential. We aim to respond promptly to all enquiries and referrals, ensuring support is put in place as efficiently as possible.
How do I make a referral?
Simply contact our team by telephone, email, or via our online enquiry form. We will discuss your requirements and identify the most appropriate specialist to support your case.
How can I contact NJ Case Management?
Our team is always happy to help. Please contact us using the details on our Contact page to discuss a referral or request further information.