Complex Care Case Management

Natalija qualified as a Registered General Nurse in 1999 and specialised in the field of neurological and spinal cord injury. Her career has included working as a Senior Nurse at the National Neurology Hospital, Queen Square, London for over 12 years before commencing work as a Senior Case Manager at the London Spinal Cord Injury Centre, Stanmore. She then joined the operational management team and became a Director of Clinical Services at The North London Hospice and became a Nurse Lead Investigator at NHS Professionals. Being part of the Clinical Governance team led to a natural progression into an expert witness role.

Professional qualifications:

• BSc in Nursing
• BSc in Health and social care management
• MSc Healthcare Management

Languages:

English, Macedonian, Serbian, Croatian and Bulgarian

Skills/experience:

Natalija is a strong advocate for clients and their families and is very passionate about client-centred care. She has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions. She is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.

Natalija has developed and established management and organisational skills to enable her to be efficient when identifying a range of needs for clients with complex and multiple needs, such as property adaptations, specialist equipment, tailor-made, bespoke care packages, and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She offers a highly professional and proactive approach to her work and is highly competent to work as an expert witness within the spinal cord injury and multi-trauma field.

Registrations and memberships:

• Nursing and Midwifery Council (NMC)
• British Association of Brain Injury Case Managers (BABICM)
• Spinal Injuries Association (SIA)
• Case Management Society United Kingdom (CMSUK)

Professional qualifications:

• October 2018, CHC assessor training
• Bond Solon Training, Feb 2018 – May 2018
• Best Interest Assessor Qualification, Teesside University, Master Level 7 Qualification, Level: Postgraduate Credits 20
• Feb 2009 – March 2012, BSC (Hons) Mental Health Nursing, Canterbury Christ Church University, Medway Campus
• April 2004 – July 2005, NVQ Level 3 Childcare, Child Care Training Consultancy Limited, Ilford, Essex
• Sept 1993 to July 1996, BA (Hons) Sociology, University of East London, Barking Campus

Languages:

English and Nigerian

Summary of key skills, knowledge, and experience:

Bola acted as care coordinator for several designated patients and care for their needs, and participated in assessment of patient's current and future needs, stipulating individual care plans appropriate for their needs, recording guidelines to living independently in the community. She has assisted patients with budgeting, social care, utility bills, health appointment and ensuring they live in a safe and secure environment. Her development is under the Department of Health Assessment Framework.

Bola also specialises in risk assessment procedures and ensuring physical health check is carried out periodically. Assess patient's risk and harm to others in the community. She is experienced in the administration of prescribed medications, and in monitoring side effects and a patient's mental state after administration. She prepares and produces written and oral reports within pre-determined timescales, and liaises with external and internal agencies, patients and their families promoting good relationships between them.

She has attended MDT, appraisal, supervision meetings, CPA review meetings and welfare visits.

Despina has worked in community care since 1999. Her career has included working as a Senior Care Coordinator at various nursing homes in the UK for over 14 years before commencing work as Associate Case Manager at NJ Case Management.

Professional qualifications:

• BSc in Adult Nursing and Dental Nursing
• CPD in Health and Social Care Management

Languages:

English, Macedonian, Serbian, Croatian and Bulgarian

Skills/experience:

Despina is a strong advocate for clients and their families. She is very passionate about complex care case management, and has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions. She is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.

Despina has the skills to enable her to identify the requirements of clients with complex and multiple needs, such as property adaptations, specialist equipment, and tailor-made and bespoke care packages and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She is competent to work as an expert witness within the spinal cord injury and multi-trauma field.

Registrations and memberships:

• Spinal Injuries Association (SIA)

Milica qualified as psychologist specialising in trauma and mental health. Her career has included working as a Senior Care Coordinator in the community in Italy and in UK for over 4 years before commencing work as Associate Case Manager at NJ Case Management.

Professional qualifications:

• BSc in Psychology
• Certificates in Health and Social Care Management

Languages:

English, Italian, Macedonian, Serbian, Croatian and Bulgarian

Skills/experience:

Milica is a strong advocate for clients and their families and is very passionate about client-centred care. She has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions. She is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.

Milica has the skills to enable her to recognise a range of necessities for clients with complex and multiple needs, such as property adaptations, specialist equipment, bespoke care packages and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She is competent to work as an expert witness within the spinal cord injury and multi-trauma field.

Registrations and memberships:

• British Association of Brain Injury Case Managers (BABICM)
• Spinal Injuries Association (SIA)
• Case Management Society United Kingdom (CMSUK)

Claire qualified as a social worker in 2005 and specialised in the field of complex injury and mental health. Her career has included working as a main support worker and care coordinator for a complex spinal cord injury client with complex mental health. Senior clinical social worker at CANHS North West London Services and active case manager at NJ Case Management.

Professional qualifications:

• BSc in Social Care

Languages:

English

Skills/experience:

Claire is a strong advocate for clients and their families and is highly passionate about complex care case management. She has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions, and is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.

Claire has the skills to identify a range of requirements for clients with complex and multiple needs, such as property adaptations, specialist equipment, and tailor-made and bespoke care packages and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She is competent to work as an expert witness within the spinal cord injury and multi-trauma field.

Registrations and memberships:

• British Association of Brain Injury Case Managers (BABICM)
• Spinal Injuries Association (SIA)
• Case Management Society United Kingdom (CMSUK)