Complex care needs assessments
Why choose us?
- Experience in Neurology
- Work with case managers with London Spinal Injury Centre
- Bilingual case managers
- All areas are covered with professional knowledge and background
- A wide range of complex care needs assessments
Our Values
Professional Collaboration
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Knowledge & Experience
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Resourceful & Approachable
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Holistic Approach & Rehab
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Individual Choices
In the event of a complex injury, there are many aspects to account for when assessing the care needs and rehabilitation outlook of a person in this situation. Our expert team will ensure your client and their needs are represented in a complete and thorough account.
Meet The Team
Natalija
Natalija is the Founder and Director of NJ Case Management. With an MSc in Healthcare Management and more than 25 years of experience, she is an accomplished Case Manager and Care & Rehabilitation Expert Witness, specialising in complex neurological, spinal cord injury, and catastrophic injury cases. She is recognised for her clinical leadership, extensive expertise, and unwavering commitment to delivering exceptional standards of care.
Despina
Despina is complex needs Case Manager and at NJ Case Management. Her warm personality, compassionate approach, and genuine care for clients and their families are matched by exceptional organisational skills and meticulous case coordination. She is experienced in community care and nursing and working closely with clients, multidisciplinary teams, and legal professionals. Despina plays a pivotal role in ensuring every case is managed seamlessly, delivering personalised support that promotes independence and enhances quality of life.
Dali
Dali is the DoLS Case Manager and QA Manager at NJ Case Management. With qualifications in Business Management and Clinical Hypno-Psychotherapy, she brings empathy, compassion, and a holistic approach to her role. Her meticulous attention to detail, strong organisational skills, and commitment to quality ensure every case is managed with professionalism, accuracy, and genuine care. Working closely with clients, families, and multidisciplinary teams, Dali plays a key role in delivering high-quality support.
Renata
Renata is the Associate DoLS Case Manager and QA Manager at NJ Case Management. Recognised for her professionalism, exceptional organisational skills, and dependable approach, she plays a key role in supporting the coordination of DoLS assessments while maintaining the highest standards of quality and consistency. Her previous nursing experience complements her role, enhancing her understanding of the complexities of health, care, and individual needs.
Milan
Milan is the Administrative Assistant and Relationship Manager at NJ Case Management. He plays a key role in the day-to-day operations of the organisation, overseeing administration, document management, and client relationships with professionalism and efficiency. Milan also leads the company's marketing and social media, helping to strengthen NJ Case Management's brand and showcase its expertise.
Aleister
Aleister is a Registered Social Worker with over 15 years of experience in adult social care, safeguarding, and the Mental Capacity Act. As an Independent Assessor for NJ Case Management, he combines extensive frontline and leadership experience to deliver thorough, evidence-based assessments and person-centred recommendations in complex cases.
Aleister
Aleister is a Registered Social Worker with over 15 years of experience in adult social care, safeguarding, and the Mental Capacity Act. As an Independent Assessor for NJ Case Management, he combines extensive frontline and leadership experience to deliver thorough, evidence-based assessments and person-centred recommendations in complex cases.
Lisa
Lisa has over 15 years of experience in adult social care and specializes in safeguarding and decision-making for adults with complex needs. Her work includes hospital discharge teams and community support for individuals aged 18 and older facing various disabilities and mental health issues. Her qualifications include degrees in social work and psychology, alongside Best Interests Assessor qualification.As part of NJCM team she promotes independence, manages sensitive cases, and encourages staff wellbeing through teamwork and reflective learning.
Case Managers
Natalija Janeva
Clinical Case Manager and Complex Injury Expert Witness
Mobile: 07859 931422 | Email: natalija@njcasemanagement.co.uk
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Natalija qualified as a Registered General Nurse in 1999 and specialised in the field of neurological and spinal cord injury. Her career has included working as a Senior Nurse at the National Neurology Hospital, Queen Square, London for over 12 years before commencing work as a Senior Case Manager at the London Spinal Cord Injury Centre, Stanmore. She then joined the operational management team and became a Director of Clinical Services at The North London Hospice and became a Nurse Lead Investigator at NHS Professionals. Being part of the Clinical Governance team led to a natural progression into an expert witness role.
Professional qualifications:
- BSc in Nursing
- BSc in Health and social care management
- MSc Healthcare Management
Languages:
English, Macedonian, Serbian, Croatian and Bulgarian
Skills/experience:
Natalija is a strong advocate for clients and their families and is very passionate about client-centred care. She has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions. She is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.
Natalija has developed and established management and organisational skills to enable her to be efficient when identifying a range of needs for clients with complex and multiple needs, such as property adaptations, specialist equipment, tailor-made, bespoke care packages, and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She offers a highly professional and proactive approach to her work and is highly competent to work as an expert witness within the spinal cord injury and multi-trauma field.
Registrations and memberships:
- Nursing and Midwifery Council (NMC)
- British Association of Brain Injury Case Managers (BABICM)
- Spinal Injuries Association (SIA)
- Case Management Society United Kingdom (CMSUK)
Bola Popoola
Bola is a qualified Mental Health Nurse with previous experience of working with children, young and older adults with mental health problems and learning difficulties.
Mobile: 07956 534026 | Email: bola@njcasemanagement.co.uk
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Professional qualifications:
- October 2018, CHC assessor training
- Bond Solon Training, Feb 2018 – May 2018
- Best Interest Assessor Qualification, Teesside University, Master Level 7 Qualification, Level: Postgraduate Credits 20
- Feb 2009 – March 2012, BSC (Hons) Mental Health Nursing, Canterbury Christ Church University, Medway Campus
- April 2004 – July 2005, NVQ Level 3 Childcare, Child Care Training Consultancy Limited, Ilford, Essex
- Sept 1993 to July 1996, BA (Hons) Sociology, University of East London, Barking Campus
Languages:
English and Nigerian
Summary of key skills, knowledge, and experience:
Bola acted as care coordinator for several designated patients and care for their needs, and participated in assessment of patient's current and future needs, stipulating individual care plans appropriate for their needs, recording guidelines to living independently in the community. She has assisted patients with budgeting, social care, utility bills, health appointment and ensuring they live in a safe and secure environment. Her development is under the Department of Health Assessment Framework.
Bola also specialises in risk assessment procedures and ensuring physical health check is carried out periodically. Assess patient's risk and harm to others in the community. She is experienced in the administration of prescribed medications, and in monitoring side effects and a patient's mental state after administration. She prepares and produces written and oral reports within pre-determined timescales, and liaises with external and internal agencies, patients and their families promoting good relationships between them.
She has attended MDT, appraisal, supervision meetings, CPA review meetings and welfare visits.
Despina Andova
Associate Case Manager
Email: despina@njcasemanagement.co.uk
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Despina has worked in community care since 1999. Her career has included working as a Senior Care Coordinator at various nursing homes in the UK for over 14 years before commencing work as Associate Case Manager at NJ Case Management.
Professional qualifications:
- BSc in Adult Nursing and Dental Nursing
- CPD in Health and Social Care Management
Languages:
English, Macedonian, Serbian, Croatian and Bulgarian
Skills/experience:
Despina is a strong advocate for clients and their families. She is very passionate about complex care case management, and has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions. She is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.
Despina has the skills to enable her to identify the requirements of clients with complex and multiple needs, such as property adaptations, specialist equipment, and tailor-made and bespoke care packages and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She is competent to work as an expert witness within the spinal cord injury and multi-trauma field.
Registrations and memberships:
- Spinal Injuries Association (SIA)
Milica Zashev
Associate Case Manager
Email: milica@njcasemanagement.co.uk
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Milica qualified as psychologist specialising in trauma and mental health. Her career has included working as a Senior Care Coordinator in the community in Italy and in UK for over 4 years before commencing work as Associate Case Manager at NJ Case Management.
Professional qualifications:
- BSc in Psychology
- Certificates in Health and Social Care Management
Languages:
English, Italian, Macedonian, Serbian, Croatian and Bulgarian
Skills/experience:
Milica is a strong advocate for clients and their families and is very passionate about client-centred care. She has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions. She is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.
Milica has the skills to enable her to recognise a range of necessities for clients with complex and multiple needs, such as property adaptations, specialist equipment, bespoke care packages and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She is competent to work as an expert witness within the spinal cord injury and multi-trauma field.
Registrations and memberships:
- British Association of Brain Injury Case Managers (BABICM)
- Spinal Injuries Association (SIA)
- Case Management Society United Kingdom (CMSUK)
Claire Whitely
CAMHS Clinical Social Worker
Clinical Case Manager and Complex Injury Expert Witness
Email: referrals@njcasemanagement.co.uk
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Claire qualified as a social worker in 2005 and specialised in the field of complex injury and mental health. Her career has included working as a main support worker and care coordinator for a complex spinal cord injury client with complex mental health. Senior clinical social worker at CANHS North West London Services and active case manager at NJ Case Management.
Professional qualifications:
- BSc in Social Care
Languages:
English
Skills/experience:
Claire is a strong advocate for clients and their families and is highly passionate about complex care case management. She has worked with clients who have sustained spinal injuries on every level, as well as many other neurological conditions, and is exceptionally skilled with discharge coordination and understanding the importance of individual choice of lifestyle and adaptation in the community. Her role as a clinical nurse investigator requires proficiency and effectiveness and the ability to liaise with multi-disciplinary teams, family members, support workers, local authorities and legal representatives.
Claire has the skills to identify a range of requirements for clients with complex and multiple needs, such as property adaptations, specialist equipment, and tailor-made and bespoke care packages and funding packages. She makes recommendations based on her experience and knowledge in clinical reasoning and is proficient at report writing and presenting cases. She is competent to work as an expert witness within the spinal cord injury and multi-trauma field.
Registrations and memberships:
- British Association of Brain Injury Case Managers (BABICM)
- Spinal Injuries Association (SIA)
- Case Management Society United Kingdom (CMSUK)
Assistant Case Managers
We have assistant case managers that also help alongside our team, and will post their biographies in due course.
Our Location
Our company is based in St Albans, which makes us excellently positioned to cover cases in London and the South East, to a maximum of a 3-hour car journey. We can carry out a range of complex care needs assessments, ensuring your client's needs are robustly represented by our reports, and our team can also work as expert witnesses to help your clients get the support they require.